Terms of service

What Sa'at does

Customers find businesses, book appointments, and join live queues. Businesses manage their calendar, queue, staff, services, and customer records. Sa'at is in early access, so features are still being built. Sa'at does not take card payments, digital-wallet payments, or any other payment method from customers or businesses through the app.

Who can use Sa'at

You need to be 18 or older to create an account. Anyone younger can book with a parent's or guardian's permission. One account per person. Keep your details accurate and your login private. You're responsible for activity on your account.

Bookings and queues

A booking or queue ticket is an arrangement between you and the business. Sa'at handles the scheduling and notifications but isn't a party to it. The business is responsible for its services, prices, and hours. Cancellations, no-shows, refunds, and disputes about the service are between you and the business.

Tell the business about anything that matters for your treatment, such as allergies, skin conditions, pregnancy, or recent procedures. Neither the business nor Sa'at can account for something they weren't told.

Text messages

We text the phone number on a booking with a sign-in code, a confirmation, and a reminder about two hours before. When a business books you in with your number, you get these texts too. We never send marketing texts. Signed-in customers can turn reminders off in Settings. See the privacy policy for details.

Payments and payment proof

Sa'at does not process payments and does not collect or store card numbers, bank logins, digital wallets, or any other payment credentials. When a business accepts cash, bank transfer, or Telebirr, money moves directly between you and that business outside Sa'at. If they ask for bank transfer or Telebirr proof, you upload a screenshot so they can confirm it. Sa'at stores that image only to show it to that business, and deletes it on the schedule in the privacy policy.

Verifying a payment is the business's decision, not ours. A business can mark a proof unverified and cancel the booking, and an unpaid booking may be cancelled automatically. Refunds and payment disputes are between you and the business. Uploading a false or altered proof is grounds for suspension.

Reviews

You can review a business you've booked with. Keep it honest and about your own visit. We may remove reviews that are fake, abusive, hateful, share someone's private details, or have nothing to do with the business. We don't remove reviews just because they're negative. By posting a review, you let us show it on Sa'at.

Using Sa'at fairly

Please don't:

• make fake bookings or fill up a business's queue or calendar,
• repeatedly book and not turn up,
• harass or abuse businesses, their staff, or the Sa'at team,
• scrape data, or try to get into accounts or data that aren't yours.

We may limit or suspend accounts that do. Unless it's urgent, we'll tell you why and give you a chance to respond.

Sa'at itself

The Sa'at app, name, and design belong to Mavericks Technologies PLC. Content businesses add stays theirs. We work to keep Sa'at running but provide it as it is, without guarantees. To the extent the law allows, we're not liable for indirect losses from using it, including missed bookings due to downtime.

Changes to these terms

We'll tell you in the app before an important change takes effect. If you keep using Sa'at after that, the new terms apply.

Law and disputes

These terms are governed by the laws of Ethiopia. If something goes wrong, contact us first and we'll try to sort it out. If we can't, disputes go to the courts of Addis Ababa. If any part of these terms can't be enforced, the rest still applies.

Contact

contactsaatet@gmail.com or @Saat_help_bot on Telegram. Mavericks Technologies PLC, Bole Bulbula, Kidus Apartment Bldg, 2nd floor, Addis Ababa.